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Member's Support

User ID and E-mail Address

User ID

Your User ID, Account Information, and Connection Method will vary according to which service you select. When your account is created, you are given a User ID, Mail Address, and Connection ID. Each of these has a different use. Please refer to the table below.

User-ID

Used for logging on to the Member's Station and Webmail.

E-mail Address

Address for sending and receiving E-mail.

Connection ID
(User ID)

ID used to connect to your Internet Service.
example
■Account ID Properties

Account*1

User ID

E-mail Address

Connection ID

Account starting
with: ip+10 digits

ip+digits

A free E-mail address is
available*2

ip+10 digits + @ + service
specific domain
(Column A below)

Account starting
with:gf+10 digits

E-mail address
(before the @ sign)

A free E-mail address
(free account) is
available

gf+10 digits + @ + service
specific domain (Column B
below)

Account starting
with: hp+10 digits

E-mail address
(before the @ sign)

A free E-mail address
(free account) is
available

hp+10 digits + @ + service
specific domain(Column C
below)

Other Accounts
( Ex. : testsample)

(Ex.) testsample

(Ex.)
testsample@gol.com

User ID + @ + service
specific domain(Column A
below)

*1

The ID printed on your Service Account Details Coversheet

*2

The free E-mail address can be obtained on
the Member's Station. Account Holders can have
one free E-mail address for each Static IP.
■Domain Breakdown by Plan Type

Contracted Plan

A

B

C

FLETS ADSL Plan

adsl8.vips.gol.com

adsl8.svips.gol.com

-

B FLETS
New Family
/Hyper Family
/Family100

b-fam.vips.gol.com

b-fam.svips.gol.com

-

FLETS Hikari
Premium

b-fam.vips.gol.com

b-fam.svips.gol.com

ip-man4.svips.gol.com

B-FLETS Mansion

b-man.vips.gol.com

b-man.svips.gol.com

-

BB-FLETS Basic

b-base.vips.gol.com

b-base.svips.gol.com

-

B-FLETS Business

b-biz.vips.gol.com

b-biz.svips.gol.com

-

eAccess

dsl.gol.com

-

-

FLETS ISDN

isdn.vips.gol.com

-

-

Dial-up

gol.com
(use the user id of your
E-mail address)

gol.com
(use the user id of your
E-mail address)

gol.com
(use the user id of your
E-mail address)

AIR-EDGE

h.vips.gol.com
(use the user id of your
E-mail address)

h.vips.gol.com
(use the user id of your
E-mail address)

h.vips.gol.com
(use the user id of your
E-mail address)

Global Roaming

E-mail Address

E-mail Address

E-mail Address