FUSION GOL

Please read through the "End User Agreement" before registering. Once you register, it is assumed that you have read and agreed to all FUSION GOL policies.

>FUSION GOL End User Agreement

Please confirm you are applying for the correct service. Use the link below if unsure of the differences.

>FUSION GOL FLET'S Hikari Premium

>Online Sign-up (New Customers)

>Member's Station (Existing Customers)

* Online Sign-up and Member's Station applications require a valid credit card.

>Paper Form (New/Existing Customers)

* Please FAX or mail in the form after completion.

* You will be charged a processing fee of 2,100 yen (tax included) when applying by paper form.

* Be sure to read the NTT Application Assistance FAQ if you plan to let GOL handle your NTT line application.

[a] - Credit Card

AMEX / DC / GC / Master / Visa / Saison / Million / JCB / Diners / NICOS

[b] - Automatic Withdrawal (from your Bank or Postal account)

This form of payment is only available for selection when applying by paper form. If you choose this option, you will be sent additional forms to fill out. Processing for the Automatic Withdrawal option can take 1 to 2 months. In the meantime, you will be sent a payment slip that can be paid at your local convenience store or post office.

[c] - Payment Slip (payable at convenience store or post office)

This form of payment is only available for selection when applying by paper form.

[d] - Direct Bank Transfer

Customers are free to pay their bills by direct bank transfer as well but all associated fees are the customer's responsibility. You may deposit a larger amount of money to cover several months at a time but please be aware that refunds will not be possible even if credit remains on your account when you cancel.

Bank Transfer
The Bank of Tokyo-Mitsubishi UFJ
Branch: Tokyo Eigyo-bu
Bank Code: 0005
Branch Code: 321
Account: (Futsu) 1803206
Account Name: Fusion Network Services Corp.


* This information is provided in English for your convenience only. If transferring money from a Japanese bank, account information will be in Japanese. If transferring money from a non-Japanese bank, account information may be represented in a different fashion.

The time periods listed below assume that the customer has already procured the appropriate line and connection devices through NTT directly. If using our NTT Application Assistance service, we are unable to create your account until a line installation date has been confirmed.

Check the FLET'S Hikari Premium application flow here.

- When you Apply Online
New customers that apply online will have their account created within 2 business days after which the account details will be sent by registered mail to the mailing address provided on the application form.
Existing customers that use Member's Station to change to a GOL FLET'S Hikari Premium Fiber Optical plan will have their account created within 2 business days after which they will receive a confirmation E-mail in their GOL mailbox which contains all account details except password. Additionally, complete account details (including password) will be sent by registered mail to the mailing address on record after the account has been created.

- When you Apply by FAX/Post
New customers that apply by FAX/post using the paper form will have their account created within 2 business days from the time it is received and full account details will be sent by registered mail to the mailing address provided on the application form.
Existing customers that apply by FAX/post using the paper form will have their account created within 2 business days from the time it is received after which they will receive a confirmation E-mail in their GOL mailbox which contains all account details except password. Additionally, complete account details (including password) will be sent by registered mail to the mailing address on record after the account has been created.

Applications can not be cancelled once the forms have been received. Cancellation requests can be made after the account has been created.
Once an account has been created, you will be charged the fees for the remainder of that month. Your Internet connection will also be available to you until the end of that month.

You can change your service plan in the GOL Member's Station. If you are unable to submit the online application form, you can download a "Service Type Change" from the GOL Forms and fax or mail it to us.

Yes, you can change it on the GOL Member's Station. Your password will not change and you will incur a handling fee of 525 yen (tax included).

You can sign up for an additional mailbox on the GOL Member's Station. The fee is 315 yen (tax included) per month. There is no limit to the number of additional mailboxes per account.

All messages sent to your alias address will be forwarded to your main E-mail address that is registered with us. This is recommended for people who wish to have two E-mail addresses that direct mail to the same inbox. You can sign up or make changes to your alias in the GOL Member's Station. If you would like to have separate mailboxes for each E-mail address, please consider an additional mailbox.

According to the "FUSION GOL Usage Policy," you are not allowed to give your account to anyone.
>FUSION GOL Service Usage Agreement

If you want to transfer a FLET'S Service, please contact NTT at 0120-364-463. Also, you can change your address on file with us at the GOL Member's Station.

* The lag between the monthly settlement date and the billing date...
Please be aware that depending on the credit card company, the time frame between the monthly settlement date and the billing date may differ.

Example: The bill from FUSION GOL in May is printed on the credit card bill for a month later than July (*).
* The time frame will differ between credit card companies. The date of when FUSION GOL billed the credit card will be printed on the credit card bill under "Date Used."

- Credit Card
Due to the lag between the monthly settlement date and the billing date, you may be billed for the usage of the month when you cancelled some time after you actually cancel.

- Bank Transfer
You will last be billed by FUSION GOL on the 27th of the month after you cancel.

- Deposit
Please deposit the final amount by the 25th of the month after you cancel.

If you pay more than the amount charged, that excess amount you paid will be accredited towards the payment for the month after the next. If you paid in excess enough to cover the next month's payment, you will not be billed until that excess amount is entirely accredited towards your next payments.

- Credit Card Information Change
Go to the GOL Member's Station and proceed to update.
* This is only for customers currently paying by credit card.
If you are currently paying by automatic bank transfer and would like to change to credit card payment, please download the "Credit Card payment Form" from GOL Forms and either fax or mail it to us.

- Changes to your account information or changing your payment option to a bank transfer
We will mail you a "Payment Option Change" form. Please write to billing@gol.com to tell us the address where you would like this form to be sent.
* When changing your account information or changing your payment option to a bank transfer, it may take about 1 to 2 months to process the change since we must make agreements with the corresponding monetary institutions. You will receive a bill by E-mail 2 weeks before the first bank transfer payment.

- Credit Card
If you are changing your credit card number or if it expires, you can enter your new credit card information by logging onto the GOL Member's Station or you can download the "Credit Card Payment Request" form from All Applications and either fax or mail it to us. We will resettle your bill in 2 weeks. If you were unable to pay due to any other reason, you can deposit the payment by the end of the month or E-mail billing@gol.com.

* Settlement Problems
In the billing notice that will be sent to you by E-mail, the reason why a settlement could not be made will be written under "Settlement Date."

* Common Settlement Errors
Over usage limit, expired credit card, credit card number change due to lost or stolen credit card.

- Bank Transfer
If the transfer was not completed due to insufficient funds, it will be transferred again at the end of the next month.
* If the transfer is not made after 2 months, your service will be suspended. Please watch your balance.

- Deposit
If you deposit a payment right before or after the set payment date, please get a receipt of the deposit and send a copy of it to 03-5276-5325 by fax.

- Credit Card
Please update your new credit card information in the GOL Member's Station or download the "Credit Card payment Form" from GOL Forms and either fax or mail it to us. When the settlement with your new credit card is completed, your account status will be restored.

- Bank Transfer
After you make a deposit, please send us a copy of the receipt with your User ID on it by fax to 03-5276-5325.
* After your account is restored, it will take about an hour for you to regain access.

Bank Transfer
The Bank of Tokyo-Mitsubishi UFJ
Tokyo Eigyo-bu
Bank Code: 0005
Branch code: 321
Futsu 1803206
Account Name: Fusion Network Services Corp.

Please go to the GOL Member's Station.
* Note
-All cancellation requests must be received by the 25th of a month in order for service to be canceled in the same month. Any requests received after the 25th will result in a cancellation at the end of the next month. Please be aware that the usage fee for the last month will not be prorated.
-The final bill will be sent to you the month after you cancel.

* If you want to cancel a GOL FLET'S Service, please contact NTT at 0120-364-463.

It is printed on the "FUSION GOL End User Agreement" that even if you cancel in the middle of a yearly subscription, you will not receive a refund.
>FUSION GOL Service Usage Agreement

Regardless of how you pay, you will be billed for the balance of the last month of usage after the month you cancel. If you want to pay off the balance in advance, please E-mail billing@gol.com.

The last bill will be sent to you the month after you cancel. We recommend that you check the date when then credit card was charged. Also, you may be billed considerably later depending on credit card companies. If you have any other questions, please E-mail billing@gol.com.

Yes, we provide static IP service for corporate users.
>Static IP Service

Please contact Corporate Services
   Tel.: (03)3239-6816
   Fax : (03)5276-5230
   corpsales@gol.com

Since IP addresses are assigned by the server for GOL B-FLET'S ADSL and therefore changes every time, you will not be able to set a server with a static IP.

You can connect more than one computer at a time by using a hub and a NAT / NAPT feature supported PPPoE compatible router. You will not have to use the GOL FLET'S Connection Tool if you use a router.

PPPoE is a type of technology that enables you to get online in a similar way as a dial-up connection, using an ID and password, over an Ethernet.

Usually, you would use a straight cable, but depending on the modem, the type of line you will use differs. Please refer to your modem's manual.

We require SMTP authentication (Auth-SMTP) for all FLET'S ADSL users. You're mail software must support SMTP authentication. Below are some programs that we confirmed support SMTP authentication.

- SMTP Authentication (Auth-SMTP)
This allows outgoing messages to be authenticated just like incoming messages. This will increase security by disallowing unauthorized usage of the mail server.

Confirmed SMTP authentication supported mail software:
- Windows:
Outlook 2000, Outlook 2002, Outlook Express 5 or above, Netscape 4.5 or above,
Eudora 5.1, Becky! Internet Mail version 2
- Macintosh:
Outlook Express 5.04 or above, Netscape 4.5 or above, OSX Mail, Entourage X, Eudora 5.1

* Click here to see how to setup the above mail programs.
* Click Support for information on other mail programs.

You will not be able to get authenticated if your information registered for the GOL FLET'S ADSL Service and for the NTT Service are different. Please contact NTT at 0120-364-463 to check your registered information.

Please contact NTT or the manufacturer of your modem.

There is an English version available. Please call NTT at 0120-364-463.

NTT will be installing a device called an ONU in your residence. The size of the ONU differs by its type. For a Mansion Type Service, the ONU will be installed in the MDF of the entire mansion and will not be installed in your room. Please contact NTT for more details.

An ONU (Optical Network Unit) is a device that converts data sent by fiber optics into data readable by a computer. It is equivalent to the TA used with an ISDN connection or the modem used in an analogue connection. An ONU is required for all GOL FLET'S Services.

GOL FLET'S will offer a maximum of either 100Mbps or 10Mbps, but it is a best-effort service and these speeds are not guaranteed. The speed you will get will depend greatly on the line's circumstances. Please contact NTT for more details.

- Inquiries about a connection/setup, and equipment breakdown...
NTT
Tel.: 0120-364-463
Business Hours: 9AM - 5PM, Monday through Friday (except on Holidays)