FUSION GOL

Please read through the "FUSION GOL End User Agreement" before registering. Once you register, it is assumed that you have read and agreed to all FUSION GOL policies.
>FUSION GOL End User Agreement

Please confirm you are applying for the correct service. Use the link below if unsure of the differences.
> Dial-up Services

>Online Sign-up (New Customers)
>Member's Station (Existing Customers)
* Online Sign-up and Member's Station applications require a valid credit card.
>Paper Form (New/Existing Customers)
* Please FAX or mail in the form after completion.
* You will be charged a processing fee of 2,100 Yen (tax included) when applying by paper.

[a] - Credit Card
AMEX / DC / GC / Master / Visa / Saison / Million / JCB / Diners / NICOS

[b] - Automatic Withdrawal (from your Bank or Postal account)
This form of payment is only available for selection when applying for PowerPlan or FLET'S ISDN by paper. If you choose this option, you will be sent additional forms to fill out. Processing for the Automatic Withdrawal option can take 1 to 2 months. In the mean time, you will be sent a payment slip that can be paid at your local convenience store or post office.

[c] - Payment Slip (payable at Convenience Store or Post Office)
This form of payment is only available for selection when applying for PowerPlan or FLET'S ISDN by paper.

[d] - Direct Wire Transfer
Customers are free to pay their bills by direct bank transfer as well but all associated fees are the customer's responsibility. You may deposit a larger amount of money to cover several months at a time but please be aware that refunds will not be possible even if credit remains on your account when you cancel.

Bank Transfer
The Bank of Tokyo-Mitsubishi UFJ
Branch: Tokyo Eigyo-bu
Bank Code: 0005
Branch Code: 321
Account: (Futsu) 1803206
Account Name: Fusion Network Services Corp.

*This information is provided in English for your convenience only. If transferring money from a Japanese bank, account information will be in Japanese. If transferring money from a non-Japanese bank, account information may be represented in a different fashion.

- When you Apply Online
New customers that apply online will have their account created within 2 business days after which the account details will be sent by registered mail to the mailing address provided on the application form.
Existing customers that use Member's Station to change to a dial-up plan will have their account created within 2 business days after which they will receive a confirmation E-mail in their GOL mailbox which contains all account details except password. Additionally, complete account details (including password) will be sent by registered mail to the mailing address on record after the account has been created.

- When you Apply by FAX/Post
New customers that apply by FAX/Post form will have their account created within 2 business days from the time it is received and full account details will be sent by registered mail to the mailing address provided on the application form.
Existing customers that apply by FAX/Post form will have their account created within 2 business days from the time it is received after which they will receive a confirmation E-mail in their GOL mailbox which contains all account details except password. Additionally, complete account details (including password) will be sent by registered mail to the mailing address on record after the account has been created.

Applications can not be cancelled once the forms have been received. Cancellation requests can be made after the account has been created.
Once an account has been created, you will be charged the fees for the remainder of that month. Your internet connection will also be available to you until the end of that month.

You can change your service plan if you go to the GOL Member's Station. If you are unable to submit the online application form, you can download a "Changes and Additions Form" form the GOL Forms and fax or mail it to us.

Yes, you can change it on the GOL Member's Station. Your password will not change and you will incur a handling fee of 525 yen (tax included).

You can sign up for an additional mailbox on the GOL Member's Station. The fee is 315 yen (tax included) per month. There is no limit to the number of additional mailboxes per account.

All messages sent to your alias address will be forwarded to your main E-mail address that is registered with us. This is recommended for people who wish to have two E-mail addresses that direct mail to the same inbox. You can sign up or make changes to your alias in the GOL Member's Station. If you would like to have separate mailboxes for each E-mail address, please consider an additional mailbox.

According to the "FUSION GOL Usage Policy," you are not allowed to give your account to anyone.
>FUSION GOL Service Usage Agreement

If you want to transfer a FLET'S Service, please contact NTT at 0120-364-463. Also, you can change your address on file with us at the GOL Member's Station.

* The lag between the monthly settlement date and the billing date...
Please be aware that depending on the credit card company, the time frame between the monthly settlement date and the billing date may differ.

Example: The bill from FUSION GOL on May is printed on the credit card bill for a month later than July (*).
* The time frame will differ between credit card companies. The date of when FUSION GOL billed the credit card will be printed on the credit card bill under "Date Used."

- Credit Card
Due to the lag between the monthly settlement date and the billing date, you may be billed for the usage of the month when you cancelled some time after you actually cancel.

- Bank Transfer
You will last be billed by FUSION GOL on the 27th of the month after you cancel.

- Deposit
Please deposit the final amount by the 25th of the month after you cancel.

If you pay more than the amount charged, that excess amount you paid will be accredited towards the payment for the month after the next. If you paid in excess enough to cover the next month's payment, you will not be billed until that excess amount is entirely accredited towards your next payments.

- Credit Card Information Change
Go to the GOL Member's Station, and proceed to update.
* This is only for customers currently paying by credit card.
If you are currently paying by automatic bank transfer and would like to change to credit card payment, please download the "Credit Card Payment Form" from GOL Forms and either fax or mail it to us.

- Changes to your account information or Changing your payment option to a bank transfer
We will mail you a "Payment Option Change" form. Please write to billing@gol.com to tell us the address where you would like this form to be sent.
* When changing your account information or changing your payment option to a bank transfer , it may take about 1 to 2 months to process the change since we must make agreements with the corresponding monetary institutions. You will receive a bill by E-mail 2 weeks before the first bank transfer payment.

- Credit Card
If you are changing your credit card number or if it expires, you can enter your new credit card information by logging on to the Member's Station and going to Credit Card Change; or you can download the "Credit Card Payment Request" form from All Applications and either fax or mail it to us. We will resettle your bill in 2 weeks. If you were unable to pay due to any other reason, you can deposit the payment by the end of the month or E-mail billing@gol.com.

* Settlement Problems
In the billing notice that will be sent to you by E-mail, the reason why a settlement was not able to be made will be written under "Settlement Date."

* Common Settlement Errors
Over usage limit, expired credit card, credit card number change due to lost or stolen credit card.

- Bank Transfer
If the transfer was not completed due to insufficient funds, it will be transferred again at the end of the next month.
* If the transfer is not made after 2 months, your service will be suspended. Please watch your balance.

- Deposit
If you deposit a payment right before or after the set payment date, please get a receipt of the deposit and send a copy of it to 03-5276-5325 by fax.

- Credit Card
Please update your new credit card information in the GOL Member's Station or download the "Credit Card Payment Form " form GOL Forms and either fax or mail it to us. When the settlement with you new credit card completes, your account status will be restored.

- Bank Transfer
After you make a deposit, please send us a copy of the receipt with your user ID on it by fax to 03-5276-5325.
* After your account is restored, it will take about an hour for you to regain access.

Bank Transfer
The Bank of Tokyo-Mitsubishi UFJ
Tokyo Eigyo-bu
Bank Code:0005
Branch code:321
Futsu 1803206
Account Name: Fusion Network Services Corp.

When the total amount payable is less than 1,000 yen, the total charges are carried over into the following month and billed as part of that month's invoice. Invoices are issued at least once every two months.
Invoices will be issued for the first month and final month even if amount payable is less than 1,000 yen.

We start billing from the beginning of the month after the change. For more details, please refer here.

Please go to the GOL Member's Station.
* Note
-All cancellation requests must be received by the 25th of a month in order for it to be canceled on the same month. Any requests received after the 25th will result in a cancellation at the end of the next month. Please be aware that the usage fee for the last month will not be prorated.
-The final bill will be sent to you the month after you cancel.

It is printed on the "FUSION GOL End User Agreement" that even if you cancel in the middle of a yearly subscription, you will not receive a refund.
>FUSION GOL Service Usage Agreement

Regardless of how you pay, you will be billed for the balance of the last month of usage after the month you cancel. If you want to pay-off the balance in advance, please E-mail billing@gol.com.

The last bill will be sent to you the month after you cancel. We recommend that you check the date when then credit card was charged. Also, you may be billed considerably later depending on credit card companies. If you have any other questions, please E-mail billing@gol.com.

No you can't.

Yes there is. If there is no activity for 20 minutes, your connection will automatically get disconnected.

Please contact Customer Service by E-mailing sales@gol.com.

No, you will not be able to connect with an additional account. Please connect using your parent account (main account) ID and password.

Please read through the "End User Agreement" before registering. Once you register, it is assumed that you have read and agreed to all FUSION GOL policies.
>FUSION GOL End User Agreement

Please confirm you are applying for the correct service. Use the link below if unsure of the differences.
>FUSION GOL Dial-up Services

>Online Sign-up (New Customers)
>Member's Station (Existing Customers)
* Online Sign-up and Member's Station applications require a valid credit card.
>Paper Form (New/Existing Customers)
* Please FAX or mail in the form after completion.
* You will be charged a processing fee of 2,100 Yen (tax included) when applying by paper.

[a] - Credit Card
AMEX / DC / GC / Master / Visa / Saison / Million / JCB / Diners / NICOS

[b] - Automatic Withdrawal (from your Bank or Postal account)
This form of payment is only available for selection when applying for PowerPlan or FLET'S ISDN by paper. If you choose this option, you will be sent additional forms to fill out. Processing for the Automatic Withdrawal option can take 1 to 2 months. In the mean time, you will be sent a payment slip that can be paid at your local convenience store or post office.

[c] - Payment Slip (payable at Convenience Store or Post Office)
This form of payment is only available for selection when applying for PowerPlan or FLET'S ISDN by paper.

[d] - Direct Wire Transfer
Customers are free to pay their bills by direct bank transfer as well but all associated fees are the customer's responsibility. You may deposit a larger amount of money to cover several months at a time but please be aware that refunds will not be possible even if credit remains on your account when you cancel.

Bank Transfer
The Bank of Tokyo-Mitsubishi UFJ
Branch: Tokyo Eigyo-bu
Bank Code: 0005
Branch Code: 321
Account: (Futsu) 1803206
Account Name: Fusion Network Services Corp.

* This information is provided in English for your convenience only. If transferring money from a Japanese bank, account information will be in Japanese. If transferring money from a non-Japanese bank, account information may be represented in a different fashion.

- When you Apply Online
New customers that apply online will have their account created within 2 business days after which the account details will be sent by registered mail to the mailing address provided on the application form.
Existing customers that use Member's Station to change to a FLET'S ISDN plan will have their account created within 2 business days after which they will receive a confirmation E-mail in their GOL mailbox which contains all account details except password. Additionally, complete account details (including password) will be sent by registered mail to the mailing address on record after the account has been created.

- When you Apply by FAX/Post
New customers that apply by FAX/Post form will have their account created within 2 business days from the time it is received and full account details will be sent by registered mail to the mailing address provided on the application form.
Existing customers that apply by FAX/Post form will have their account created within 2 business days from the time it is received after which they will receive a confirmation E-mail in their GOL mailbox which contains all account details except password. Additionally, complete account details (including password) will be sent by registered mail to the mailing address on record after the account has been created.

Applications can not be cancelled once the forms have been received. Cancellation requests can be made after the account has been created.
Once an account has been created, you will be charged the fees for the remainder of that month. Your internet connection will also be available to you until the end of that month.

You can change your service plan in the GOL Member's Station. If you are unable to submit the online application form, you can download a "Service Type Change" form the GOL Forms and fax or mail it to us.

Yes, you can change it on the GOL Member's Station. Your password will not change and you will incur a handling fee of 525 yen (tax included).

You can sign up for an additional mailbox on the GOL Member's Station. The fee is 315 yen (tax included) per month. There is no limit to the number of additional mailboxes per account.

All messages sent to your alias address will be forwarded to your main E-mail address that is registered with us. This is recommended for people who wish to have two E-mail addresses that direct mail to the same inbox. You can sign up or make changes to your alias the GOL Member's Station. If you would like to have separate mailboxes for each E-mail address, please consider an additional mailbox.

According to the "FUSION GOL Usage Policy," you are not allowed to give your account to anyone.
>FUSION GOL Service Usage Agreement

If you want to transfer a FLET'S Service, please contact NTT at 0120-364-463. Also, you can change your address on file with us at the GOL Member's Station.

* The lag between the monthly settlement date and the billing date...
Please be aware that depending on the credit card company, the time frame between the monthly settlement date and the billing date may differ.

Example: The bill from FUSION GOL on May is printed on the credit card bill for a month later than July (*).
* The time frame will differ between credit card companies. The date of when FUSION GOL billed the credit card will be printed on the credit card bill under "Date Used."

- Credit Card
Due to the lag between the monthly settlement date and the billing date, you may be billed for the usage of the month when you cancelled some time after you actually cancel.

- Bank Transfer
You will last be billed by FUSION GOL on the 27th of the month after you cancel.

- Deposit
Please deposit the final amount by the 25th of the month after you cancel.

If you pay more than the amount charged, that excess amount you paid will be accredited towards the payment for the month after the next. If you paid in excess enough to cover the next month's payment, you will not be billed until that excess amount is entirely accredited towards your next payments.

- Credit Card Information Change
Go to the GOL Member's Station,and proseed to update.
* This is only for customers currently paying by credit card.
If you are currently paying by automatic bank transfer and would like to change to credit card payment, please download the "Credit Card payment Form" form GOL Forms and either fax or mail it to us.

- Changes to your account information or Changing your payment option to a bank transfer
We will mail you a "Payment Option Change" form. Please write to billing@gol.com to tell us the address where you would like this form to be sent.
* When changing your account information or changing your payment option to a bank transfer, it may take about 1 to 2 months to process the change since we must make agreements with the corresponding monetary institutions. You will receive a bill by E-mail 2 weeks before the first bank transfer payment.

- Credit Card
If you are changing your credit card number or if it expires, you can enter your new credit card information by logging on to the GOL Member's Station or you can download the "Credit Card Payment Request" form from All Applications and either fax or mail it to us. We will resettle your bill in 2 weeks. If you were unable to pay due to any other reason, you can deposit the payment by the end of the month or E-mail billing@gol.com.

* Settlement Problems
In the billing notice that will be sent to you by E-mail, the reason why a settlement was not able to be made will be written under "Settlement Date."

* Common Settlement Errors
Over usage limit, expired credit card, credit card number change due to lost or stolen credit card.

- Bank Transfer
If the transfer was not completed due to insufficient funds, it will be transferred again at the end of the next month.
* If the transfer is not made after 2 months, your service will be suspended. Please watch your balance.

- Deposit
If you deposit a payment right before or after the set payment date, please get a receipt of the deposit and send a copy of it to 03-5276-5325 by fax.

- Credit Card
Please update your new credit card information in the GOL Member's Station or download the "Credit Card Payment Form" from GOL Forms and either fax or mail it to us. When the settlement with you new credit card completes, your account status will be restored.

- Bank Transfer
After you make a deposit, please send us a copy of the receipt with your User ID on it by fax to 03-5276-5325.
* After your account is restored, it will take about an hour for you to regain access.

Bank Transfer
The Bank of Tokyo-Mitsubishi UFJ
Tokyo Eigyo-bu
Bank Code:0005
Branch code:321
Futsu 1803206
Account Name: Fusion Network Services Corp.

Please go to the GOL Member's Station.
* Note
-All cancellation requests must be received by the 25th of a month in order for it to be canceled on the same month. Any requests received after the 25th will result in a cancellation at the end of the next month. Please be aware that the usage fee for the last month will not be prorated.
-The final bill will be sent to you the month after you cancel.

* If you want to cancel a FLET'S Service, please contact NTT at 0120-364-463.

It is printed on the "FUSION GOL End User Agreement" that even if you cancel in the middle of a yearly subscription, you will not receive a refund.
>FUSION GOL Service Usage Agreement

Regardless of how you pay, you will be billed for the balance of the last month of usage after the month you cancel. If you want to pay-off the balance in advance, please E-mail billing@gol.com.

The last bill will be sent to you the month after you cancel. We recommend that you check the date when then credit card was charged. Also, you may be billed considerably later depending on credit card companies. If you have any other questions, please E-mail billing@gol.com.

Just having the account will not eliminate NTT calling fees. In addition, you need to register your ISDN line to be FLET'S ISDN compatible with NTT and you need to dial in to "1492." If your computer is dialing in to a standard GOL access point number, you will be billed by NTT as normal.

Unlike a standard GOL dial-up access point in which you would use userid@gol.com for your user name, to authenticate on the 1492 access point, you need to use your new userid@isdn.vips.gol.com connection user ID for the user name. Password will not change.

What you need to make this type of connection work is first and foremost an ISDN line. Analog lines are not compatible.
Secondly, your ISDN line needs to be registered with NTT as a FLET'S ISDN line in order to connect to the 1492 access point. You need a ISDN terminal adapter ("TA": a modem-like device for ISDN connections). The terminal adapter needs to be installed correctly on your machine and all cables from the computer to the TA and the TA to the ISDN line need to be correctly attached and active.
The list of possible reasons for dialing problems is nearly endless. Please start your troubleshooting by trying to dial a phone number that you know is active and that you can confirm success. A simple way is to dial your own mobile phone number and confim that it rings when you dial. This let's us know that your hardware, configuration, and cables/lines are all working properly.

If you need to apply for or confirm that you have an active FLET'S ISDN account, please call the FUSION GOL Customer Support Center at 0120-987-800.
If you have inquiries about your TA installation, line status etc, please contact NTT directly:
Tel: 0120-364-463
Business Hours: 9AM - 5PM, Monday through Friday (except on Holidays)