FUSION GOL

Outage Start

Tuesday September 29th 2009 - 11:29am

Outage End

Tuesday September 29th 2009 - 4:40pm

Customers Affected

Users of the FUSION GOL domain name servers;

ns04.dns.gol.com 203.216.71.70
ns03.dns.gol.com 203.216.70.70

(Those with automatically assigned name servers were not affected)

Users trying to access GOL sites (including webmail.gol.com), accessing email and VDM users.

Effect on Service

Delays experienced connecting to multiple web sites, particularly those outside of Japan. Connections to the GOL mail server and webmail sites were also delayed or not possible at all.

FUSION GOL recommends all users to not assign the DNS servers to their computers/router directly and to let the PPPoE server do this for you.