FUSION GOL

Which areas have this service available?

To find out what areas are available, please consult with NTT for more information or contact corpsales@gol.com
NTT East: http://www.flets.com/（Japanese Only）
NTT West: http://www.ntt-west.co.jp/（Japanese Only）

Is a router required for the service?

The Static IP service does not require the use of a router. However, if you are using a multiple IPAddress package and have multiple computer devices requiring Static IPs, you will need a routing device to distribute the addresses on the network. Otherwise, for a single Static IP Address, a single network device can be used along with a PPPoE client.

What is a PPPoE?

Point to Point Protocol over Ethernet (PPPoE) is an Internet standard protocol used to create a virtual dialup connection over broadband services using a username and password.

Am I supposed to use a straight or cross cable to connect the modem and my computer?

The cable used between the modem and your computer should be a straight ethernet cable.

Error message appears when I try to check E-mails.

Please check if you can browse the Internet. If this is not possible: No page appears when you open your browser and try to browse the Internet. If possible: In many cases, there are some mistakes in your mailer settings. Please review the items below:

[A-i] If you have an E-mail address that ends with @gol.com settings in your mail, software should be as follows:

SMTP server: mail.gol.com
POP3 server: popmail.gol.com
User ID: youruserID@gol.com
Password: your own (This is case-sensitive, and must be typed exactly as it was when given to you.)

[A-ii] If you are using Virtual Domain Mail, settings in your mail software should be as follows:

SMTP server: mail.gol.com
POP3 server: popmail.gol.com
Mail Address: Use the mail address that you were given for Virtual Domain Mail.
User ID: Same as Mailbox Name, Real Account, and POP account, which excludes @gol.com.
Password: Initial settings will be the same as the main account. (This is case-sensitive, and must be typed exactly as it was when given to you.)

When I connect through FLET'S ADSL, I can't send any E-mails.

[A-i] Please double-check if the destination E-mail address is correct. If you selected the destination address by replying to someone's E-mail, or by using an address book, try typing it out manually.

[A-ii] Make sure the SMTP server is mail.gol.com

[A-iii] You need to have access to a GOL access point to send E-mails. If you are connected to other providers, such as OCN, you will usually need to have the appropriate SMTP server setting in your mail software.

[A-iv] Please make sure you have no mail left in your outgoing mailbox. If you have typed an incorrect E-mail address, the E-mail might be left in the outgoing mailbox, and continue to deliver error messages.