Home > Hosting Solutions > Domain Name Registration > FAQ
Q |
Do you handle premium domains? |
A |
Yes. However, usage rates vary depending on the domain. We will provide details at the time of your application. |
Q |
I am not a customer of FUSION GOL's connection services or hosting services. Can I take out a contract for domain registration services only? |
A |
Yes. We offer contracts for domain registration only. |
Q |
Is there any documentation or other paperwork required? |
A |
Some JP domains require paperwork submissions. For details, consult our sales department. |
Q |
I would like to transfer my existing domain to FUSION GOL. What should I do? |
A |
Fill in all necessary fields on the Domain Registration Service Application form (or a Web Hosting Package Application form for web hosting) and submit it to us. Note that the forms ask whether you are requesting a domain name transfer; please fill in such section with the words “request transfer.” |
Q |
How long will it take to transfer my domain from my current provider to FUSION GOL? |
A |
Permission from your current domain management company is needed to transfer your domain. Once this permission is obtained, the transfer will be completed in approximately 5 business days. |
Q |
What procedure do I follow to transfer my domain? |
A |
Q |
What is an Authcode? |
A |
An Authcode is like a key that was created to block improper domain transfers or other activity for some domain categories. It is required in some cases for domain transfer applications. |
Q |
How can I obtain an Authcode? |
A |
Ask your current domain management company. For domains managed by us, ask us. |
Q |
Can I use another company's hosting services on a domain registered using FUSION GOL's domain registration service? |
A |
Yes. You may use either our nameservers or the other company's nameservers. |
Q |
How do I renew a domain registered with FUSION GOL? |
A |
Unless you submit an explicit cancellation request, your domain will be automatically renewed every year. |
Q |
Who holds the rights to the domain? |
A |
FUSION GOL manages your domain, but the domain belongs to you. |
Q |
Can I configure reverse lookups on my domain? |
A |
If you are using our fixed IP services, we will enable reverse lookups. In other cases, reverse lookups may be possible depending on the conditions for the transfer of authority and other factors. Consult our sales department for further details. |
Q |
I would like to update the supervisor information (whois information) registered for my domain. What do I do? |
A |
Contact our sales department. |
Q |
I would like to hand off the domain I am currently using to another company. What do I do? |
A |
It depends on the domain categories, but for some, paperwork submissions may be required. Contact our sales department for information. |
Q |
How do I cancel my domain? |
A |
You will need to submit a notice of cancellation. You may request this form from our sales department, and we will send it to you directly. |
Q |
What is the deadline for submitting a notice of cancellation？ |
A |
If you are transferring your domain to another company, please submit it with your request for transfer to another company. If you are simply cancelling your domain, you must submit the notice of cancellation 2 months before your current domain contract expires. |
Q |
Are there restrictions on transferring my domain to another company? |
A |
Domains may not be transferred in the following cases.
|